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Posted: Friday, May 23rd, 2008
Our Client is a leading global organization that provides management consulting, technology services and outsourcing services in various industries, to improve clients' performance.
Suitable candidates shall have skills and experience in one or a number of the following areas:
SALESFORCE TRANSFORMATION
• Sales channel strategy
• Sales operations optimisation – through process & system re-engineering and centralization
• Performance and Incentive management
Requirements for roles within this group include experience of the following:
• Customer segmentation, lead generation, pipeline management, territory management, customer analytics, sales planning, pricing and discounting, channel and partner management, closed loop marketing and sales effectiveness monitoring.
• Experience with a range of CRM tools and in depth knowledge of at least one of the following: - Siebel, Clarify, Peoplesoft, Chordiant, Blue Martini, Salesforce.com, Workflow
SAP CRM
• Ability to define and communicate all aspects of an SAP CRM solution, implementation and program.
SERVICE TRANSORMATION
• Customer centricity and customer strategies
• Multi channel self-service
• Telephony integration and management
• Service delivery and performance management
Requirement for roles within this group include experience of the following:
• Utilising and supporting workforce management applications e.g IEX Totalview, Witness (formerly Blue Pumpkin), Aspect (TCS), Genesys WFM.
• Experience with web Self Service, Genesys & Avaya, Cisco ICM/IPCC, IEX Total Workforce
• An Understanding of common technologies (e.g. Call Routing, IVR, Voice Recognition, Contact Management, Sales Force etc) and architectures ( VOIP, telephony networks)
CUSTOMER INSIGHT / MARKETING TRANSFORMATION
• Knowledge and use of best of breed Campaign Management Software e.g., Unica, SAS and Epiphany in a commercial or consultancy environment
• Database Marketing
• Customer Segmentation
• Data Quality Management & Data Analysis
Loyalty Management
You will have hands-on experience in at least one of the following areas:
• Database/Direct Marketing
• Offer Development
• Marketing Automation
• Customer Segmentation
• Campaign Management
Predictive Modelling & Segmentation
For a role within this area you will have hands-on experience in at least one of the following areas:
• Data Analysis and modelling within a marketing environment.
• Analytical packages such as KXEN, SAS, SPSS or Alterian
• Campaign Management applications such as Teradata CRM, Unica, E.piphany or Chordiant
• Data management processes and ETL processes and tools.
Data Management
• Customer Data Modelling
• Vendor and Tool Awareness
• Data Management Processes and Procedures
Aprimo Technical Architects
Project implementation experience of Aprimo to support the architecting, design and implementation of a Marketing programme
REQUIREMENTS:
• Degree qualified (or international equivalent) and/or experience within a relevant consulting/industry.
• Experience in managing and delivering change within the CRM arena.
• Strong communication skills (speaking, writing, listening)
• Leadership abilities - transfer vision into results
• Collaborative and team-building attitude
• Confident, poised, ability to relate to board level executives
• Strong interest in broadening skills as opposed to being narrowly focused
• Be fully mobile, often working on-site with our clients
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