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Monday, November 29, 2010
The position is based in Warsaw, Poland
Our Client:
For confidentiality reasons information regarding our Client will not be disclosed to the following: reference sources and non-short listed candidates.
Our Client is one of the leading providers in the international commercial vehicle industry present in Poland since 1993.
Role & Profile of the Candidate:
Our Client wishes to employ a qualified professional for the position of Service Support Manager SRE, who will manage regional service support stuff, ensure proper solution management for Centers and Importers.
Key Responsibilities:
· Manage the team of regional service support engineers
· Escalate and channel service issues and technical problems from Centers and Importers
· Manage & forward solutions to Centers and Importers
· Supervise and support serviced desk process and operate service desk on the escalation level Headquarters
· Analyze error patterns
· Support Centers & Importers in the key account service support – including customer visits
· Supervise, control & report warranty & goodwill process on the regional level
· Coordinate service quality and warranty audits
· Supervise, control and report service recalls on the regional level
· Supervise and control availability and adherence to service information’s, documentations & repair manuals in all Centers & Importers
· Supervise and control service core process in centers & importers
· Initiate, support and control activities and measures ensuring customer orientation and service business development
· Support Headquarters in the escalation goodwill process towards private importers
· Support technical trainings and give input on new requirements
· Offer coaching to workshops in special situations i.e. start up, major technical problems
· Coordinate international breakdowns in case of center / importer escalation
· Support tender preparations
· Participate and support communication line Headquarters - importer/center
Requirements:
· Technical University degree or master technician career
· Proven after sales and technical experiences preferably as a HQ Service Support Engineer, Service Support Manager or similar in the commercial vehicle industry
· High level of technical and service know how
· Strong process orientation
· Experience in organization building
· International and cross-border business and project management experiences are an advantage
· Quality Management Skills
· Strong customer and service orientation
· Assertiveness
· Teamplayer
· German and/or English an additional CEE Language is considered a strong plus
Attractiveness of the position:
· Interesting and challenging position in the organization providing high quality services
· Possibility for further development within friendly and professional environment
· Opportunity to participate in various regional projects.
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EMA Partners Romania has been retained as exclusive consultant to conduct this search in Romania. We shall provide equal employment opportunity to all qualified candidates.
Ema Partners Romania shall comply EU legislation prohibiting any consultants or employers from discriminating against applicants on any of the following areas: Gender, Marital Status, Family Status, Sexual Orientation, Religion, Age, Disability, Race/Nationality/Ethnic or National origins, Membership of the Traveler Community.
All our consultants are fully aware of the employment legislation and each one ensures that no candidate is discriminated against and in addition that each candidate is handled with the highest level of courtesy and professionalism to reflect EMA Partners Romania high standards and respect for each individual.
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Nevertheless, by sending your application to us you signify your agreement to be the subject of our search. If you do not agree to this, please do not apply. Please contact us for further information in relation to our recruitment practice and procedures.
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